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Frequently Asked Questions

Why should I choose Elite Sports Solutions?

Elite Sports Solutions was founded by former NFL player and coach Jack Tabb to help athletes reach their full potential. We’re more than just a product supplier—we offer a full range of services, from mental toughness coaching to top-tier athletic gear, all tried and tested by professionals who’ve been at the highest levels of sport. A portion of every purchase also goes towards supporting underprivileged youth sports programs, camps, and other initiatives, so your investment in us helps the next generation of athletes too.

Which payment methods do you accept?

We accept a variety of payment options to make your experience convenient, including:

  • Credit/Debit Cards (American Express, MasterCard, Visa, and Discover)
  • PayPal, Google Pay, Apple Pay
  • Affirm Financing, with rates as low as 0% APR for qualifying customers
How do I know I’m getting the best price?

We are committed to offering you competitive pricing across all our products. If you find a better price elsewhere, let us know, and we will match it—ensuring you always get the best deal when shopping with Elite Sports Solutions. Simply send us an email at sales@elitesportssolutions.com with a link to the competitor's product, and we’ll handle the rest.

When will my order ship?

Orders typically ship within 1-3 business days, depending on availability. You'll receive an estimated shipping time on the product page, and we’ll send you a confirmation email once your order is on its way. Here’s a breakdown of shipping times:

Ships Next Business Day: Ships from our warehouse within 24 hours.

In Stock & Ready to Ship: Ships within 2-5 business days.

Pre-Order: We’ll ship the product as soon as it’s available, and you’ll receive an estimated time of arrival (ETA) on the product page.

Do you ship internationally?

Yes, we offer international shipping on most products. Additional import/export or customs taxes may apply and will be the customer’s responsibility. Contact us at sales@elitesportssolutions.com for a custom shipping quote and to confirm availability for your country.

Do you ship to Hawaii, Alaska, and Puerto Rico?

We offer shipping to these regions, with some restrictions on larger items. Contact us for a shipping quote to these areas if needed, as additional charges may apply for larger or heavier products.

Is there a warranty?

All of our products are backed by the manufacturer's warranty, ensuring you’re covered in case of any defects or issues. Details can be found on individual product pages, and we’re happy to assist with any warranty-related inquiries.

Do you offer installation services?

Yes, for larger fitness and performance products, we offer expert in-home installation. You’ll find this option available on the product page, and we’ll coordinate the installation with our certified technicians after your product is delivered.

Do you accept returns?

Yes, we offer hassle-free returns. Check out our Return Policy page for specific details, or contact our support team for assistance with your return.

What if I want a product you don’t have?

We work with a wide range of manufacturers, so if you’re looking for a specific product not listed on our site, there’s a good chance we can source it for you. Feel free to reach out to us at sales@elitesportssolutions.com, and we’ll do our best to help.

What is your cancellation policy?

If you need to cancel your order, contact our customer service team as soon as possible. Orders canceled before processing will receive a full refund. For cancellations made after the order has shipped, our standard return policy applies, including any associated return shipping fees.

What happens after I place an order?

You’ll receive an email confirmation immediately after placing your order. We’ll then process your order and send you updates on your shipment, including tracking information once it’s on its way.